DR Concierge Cancellation & Refund Policy

Effective April 2023

At DR Concierge, we specialize in curating personalized and group travel experiences. Due to the international nature of our services and the involvement of third-party vendors, we maintain the following cancellation and refund policies to ensure transparency and fairness for all guests.

1. General Policy for All Bookings

  • A non-refundable deposit is required at the time of booking to secure your reservation.

  • All payments are applied toward the total cost of your travel experience.

  • Refunds, when applicable, will be subject to cancellation and processing fees.

2. Group Travel Bookings (Guest-Initiated Participation)

When booking as part of a hosted group trip or organized party, the following policies apply:

  • Group Payment Handling: Deposits are pooled and wired to international partners (e.g., hotels or tour providers).

  • Refund Requests Before Final Group Payment: Refunds may be granted minus applicable fees if the request is received before the second installment is sent.

  • Refund Requests After Funds Are Sent: If funds have already been wired to a vendor, refunds will be delayed until:

    • A subsequent group payment phase allows reallocation, or

    • The group event is canceled and vendor refunds are received.

  • Group Cancellation by Organizer or Host: If the organizer cancels the full group event, refunds will be issued to individual guests only after funds are received from vendors, minus cancellation and currency exchange fees.

3. DR Concierge-Hosted Group Events

For group trips organized and hosted directly by DR Concierge (e.g., destination retreats, curated experiences open to the public):

  • Deposit Policy: All reservations require a non-refundable deposit to confirm participation.

  • Final Payment Deadline: Full payment is due by the deadline stated in the event description.

  • Refund Eligibility:

    • Cancellations made 30+ days before the event are eligible for a partial refund minus:

      • $75 cancellation fee

      • Any unrecoverable third-party vendor costs

    • Cancellations made less than 30 days before the event are non-refundable.

    • If the event is canceled by DR Concierge, guests will receive a full refund, minus currency exchange fluctuations or international wire fees (if applicable).

  • Transfers: In some cases, payments may be transferable to a future DR Concierge event. Please inquire.

4. Fees & Adjustments

Refunds are subject to the following deductions:

  • Cancellation Fee: $75 USD per guest

  • Currency Exchange Adjustment: $10–$25, based on live exchange rates and banking fees from Dominican Republic financial institutions

  • Processing Time: 7–14 business days from the date funds are returned from vendors

5. Refund Methods

Refunds will be issued to the original form of payment whenever possible. If not feasible (e.g., expired cards or Stripe processing limits), we may issue refunds via:

  • Zelle (U.S. only)

  • Bank wire transfer (fees may apply)

Please confirm your preferred refund method when submitting your cancellation request.

6. Force Majeure

We are not responsible for cancellations due to events beyond our control, including but not limited to: natural disasters, government restrictions, airline disruptions, or political unrest. In such cases, any refunds will be subject to the policies of our vendors and partners.

7. Questions or Concerns?

Our team is happy to assist with any questions regarding these policies or your booking.

📧 Email: visidrconcierge@gmail.com
📞 Phone: +1 (856) 883-9552